Order Fulfillment Policies
1. Refund Policy
We aim to provide high-quality products that meet your expectations. Refunds are available under the following conditions:
•Eligibility: Only unused products in their original condition and packaging are eligible for a refund. Used, damaged, or altered items are not eligible.
•Return Required: The item must be returned to us in order for a refund can be processed.
•Return Process: To initiate a refund, contact us at [email protected] with your order number. After your return is approved, send the item back to us using the provided return shipping instructions. Once we receive and inspect the returned product, a refund will be issued to the original payment method within 5-7 business days.
2. Shipping and Delivery Policy
We use reliable shipping carriers to ensure that your products are delivered safely and on time:
•Shipping Methods:
•For domestic orders, we use USPS (United States Postal Service) for both standard and express shipping options.
•For international orders, we use Global Post for secure and efficient delivery.
•Shipping Rates: Shipping fees are based on the weight of the items and the delivery destination.
•Shipping Times:
•Domestic orders with USPS standard shipping typically arrive within 3-7 business days.
•International orders via Global Post typically arrive within 7-14 business days, depending on the destination and customs processing times.
•Eligible Destinations: We currently ship domestically within the U.S. and internationally to all countries